Terms & Conditions

Please read our terms and conditions carefully before using our website.

Proceeding to use the website will indicate your acceptance of the following terms and conditions. If you wish to use any services produced online now or in the future, you are also subject to the applicable terms. We reserve the right to change the website and these terms and conditions from time to time without notice to you, and your continued use of the website indicates your continued acceptance of the terms and conditions as modified.

Copyright Notice

This website and the information contained within it is protected by copyright. Reproduction of part or all of the website contents in any form is prohibited unless for personal use. Content of this website may not be copied to any other publication (including electronic, hard copy or others). Interior deep linking or framing of this website is prohibited without permission of tt automotive.

Terms of Business

Thank you for choosing our products and services, which are provided by TT Automotive (No.1153016) located at Unit 6, Royal Way, Off Belton Road, Loughborough, Leicestershire LE11 5XR.

By purchasing our goods and using our services, you are agreeing to these terms. Please read them carefully.

Goods & Services

We make every effort to ensure that any information or advice we provide as part of our sales service is as accurate as possible. However, errors may occur and it is therefore your responsibility to verify that the parts supplied are suitable and correct for the application involved.

Exchange Product

We will only accept old unit(s) for exchange if they meet the following criteria:

  1. The unit(s) must be complete and not dismantled in any way
  2. The unit(s) must not have suffered accidental or deliberate damage
  3. The unit(s) must be in a serviceable condition to allow them to be remanufactured or reconditioned
  4. The unit(s) must not be heavily corroded


We reserve the right to change the price of goods and services without prior notification whether verbal or written. Our prices exclude VAT.

We also reserve the right to surcharge any part. This shall be refunded to you provided that:

  1. The old unit is returned within 1 month of the original purchase date
  2. The old unit was supplied by us originally and meets the specifications as outlined in ‘Exchange Product’ (see above)


Parts or services should be paid for on delivery or collection unless prior arrangements have been made with us (in writing) to open a monthly credit account.

Unless stated otherwise, all credit accounts will be due within 30 days of the invoice date.

We reserve the right to charge interest on overdue accounts at a rate of 3% above Bank of England base rate, plus any legal or other costs involved in the collection of the outstanding debt.

We also reserve the right to change any credit limit on credit accounts without prior notification whether verbal or written.

Delivery & Title

All deliveries made using our own vehicles will be free of charge. Collections made by a third party on our behalf may be subject to carriage and packaging charges. A collection cost may also be incurred for any parts where collection has been arranged but the item(s) are unavailable at the agreed time and place.

Title to the goods shall remain with us until we receive the purchase price in full. Until title to the goods passes to you, the following terms apply:

  1. We have authority to retake, sell or otherwise deal with the goods in question
  2. The customer will store or mark the goods in a manner satisfactory to us, indicating that title to the goods remains with us
  3. The customer shall insure the goods to their full replacement value, and arrange for us to be noted on the policy of insurance as the loss payee

Irrespective of whether title to the goods remains vested in us, risk in the goods shall pass to you the customer upon delivery or collection.

If full payment is overdue or if the customer commences to be wound up or bankrupt, then:

  1. All sums payable to us shall become immediately due and payable
  2. The customer shall cease to be entitled to sell, use in manufacture or repair or other deal with the goods
  3. We shall be entitled to recover and resell the goods (without prejudice to our right to damage)
  4. We shall be entitled to stop all further deliveries of goods or services to the customer

Please also note that you must comply with all applicable laws and regulations of the country for which the goods are destined. We will not be liable for any breach of any such laws.

Cancellation & Returns

All goods stock returns must be returned to us within 7 working days from the date delivered or collected (as applicable).

We reserve the right to apply a handling charge to cover the administration and delivery charges for all returns. A handling charge may also apply to parts that we have ordered especially for a customer, and for electronic components which have been fitted but not used (although such parts may non-returnable as stated on the invoice).

With regard to electrical and electronic parts, we can only accept returns if the sealed bag in which the goods are stored has not been opened or tampered with in any way. The purpose of the bag is to enable a visual inspection of the goods so you can be certain you have the right item. Once the bag is open we are unable refund the purchase price or re-sell the item.

Where goods are returned but we do not except liability for their return or reject them, we reserve the right to charge for storage.

Warranty policy

Our warranty policy is listed separately.

Vehicle Works

In this context, ‘work’ means work carried out by us on behalf of the customer on motor vehicles or components.

The price quoted is an estimate only of the cost of the work, and is exclusive of VAT.

Payment must be made when the work is collected, except where credit facilities have been granted.

We are entitled to keep the vehicle or component until full payment is made for the price, VAT, interest and any other costs and expenses incurred by us in obtaining payment.

We ask that you inspect the work, and by accepting the vehicle and taking it away, you agree that the work is satisfactory and that we have fully met our obligations.


We always endeavour to meet our obligations, however in the event that we do not for any reason, we shall be under no liability to the customer for any indirect loss and/or expense (including loss of profit).  With respect to Vehicle Work, our obligation to the customer shall be limited to damages, and under no circumstances shall our liability exceed the price of vehicle work.

This does not affect your statutory rights, nor is it intended to exclude our liability for fraudulent misrepresentation or for death or personal injury resulting from our negligence or for any other liability which cannot under English law be excluded by law.

Force Majeure

We shall have no liability to the customer for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered that is caused by any event or circumstance beyond our reasonable control (including, without limitation, strikes, lockouts and other industrial disputes). In such an event the customer will have no claim against us for loss or damage either direct or consequential which may result.


If any provision set out in these Terms and Conditions is found by any court, tribunal or administrative body of competent jurisdiction to be wholly or partly illegal, invalid, void, voidable, unenforceable or unreasonable it shall to the extent of such illegality, invalidity, voidness, voidability, unenforceability or unreasonableness be deemed severable and the remaining provisions of the Terms of Business and the remainder of such provision shall continue in full force and effect.

Any acceptance by us of an order, either written or verbal, is subject to the following conditions: If the customer’s official order contains special printed conditions, it is understood that such conditions are accepted only in so far that they are not a variance with our Terms of Business.

How to contact us

Our aim is to actively help our customers to achieve better results and compete more effectively, and we always endeavour to exceed your expectations.

Your feedback is therefore very welcome – good (we hope!) – but also any ideas for improvement and any issues that we can quickly settle.

If you have any questions that we haven’t addressed here, please get in touch